Delivery
We dispatch from the Netherlands. Standard delivery to the Netherlands, Belgium and Luxembourg costs €4.95 and is free from €80. Delivery to Germany costs €6.95 and is free from €125. For Austria it costs €6.95 and is free from €100. For France it costs €9.95 and is free from €125.
Where delivery is available, the UK rate is £7.95, with free delivery from £125. For Switzerland the rate is CHF 14.95, with free delivery from CHF 150. Free delivery refers to the shipping charge. The available options for your address appear at checkout.
Our usual delivery estimates are 1–3 working days for the Netherlands and Belgium, 3–5 for Germany and 2–3 for France. For other European destinations and the UK, allow around 3–5 working days where delivery is available.
Returns and exchanges
To request a return or exchange, email crew@cetamo.nl within 14 days of receiving your order. Include the order number from your confirmation email and the items concerned. If you can’t find your order number, contact us and we’ll help. After notifying us of a withdrawal, send the items back within 14 days. Ask us for the return address before posting your parcel.
Handle the items as you would when trying them on in a shop. Please return them unwashed, with the original tags where possible. You pay the direct return postage. On withdrawal of the entire order, we refund the cost of our least expensive standard delivery option. Extra charges for a more expensive delivery option are not refunded.
Exchanges and damaged items
Tell us which size or item you’d like to exchange. If it’s out of stock, we’ll contact you to discuss another item, a later delivery or store credit. If your item arrives damaged or defective, email us with a clear photo so we can help. If you miss the return period, contact us to discuss the options.
Refunds
Keep your return tracking number. We’ll email you when your return has been processed. Processing at our warehouse normally takes up to 10 working days, and your bank may take up to three further working days to show the refund. Your statutory rights and refund deadlines continue to apply.