Right of withdrawal
You may withdraw from this contract within 14 days without giving a reason. The period begins on the day you, or a third party you have named other than the carrier, take possession of the goods. Send a clear statement of your decision to CETAMO / BNNY, Reactorweg 17 3017, 3542 AD Utrecht, Netherlands, or email crew@cetamo.nl. You may use email, the withdrawal function on our website or the optional model form below. It is sufficient to send your notice before the period expires.
Effects of withdrawal
We reimburse payments received, including the cost of our least expensive standard delivery. Extra costs resulting from a more expensive delivery option are excluded. We use the original payment method unless expressly agreed otherwise. No reimbursement fee is charged. We may withhold reimbursement until we receive the goods or evidence of return, whichever occurs first.
Returning the goods
Send the goods back promptly and no later than 14 days after notifying us. The deadline is met if you dispatch them in time. You bear the direct return costs. Contact crew@cetamo.nl before dispatch for the return address and instructions. You are liable only for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Optional model withdrawal form
To CETAMO / BNNY, Reactorweg 17 3017, 3542 AD Utrecht, Netherlands, crew@cetamo.nl.
I hereby withdraw from the contract for the purchase of the following goods. Order number: ______. Goods: ______. Ordered on: ______. Received on: ______. Name: ______. Address: ______. Date: ______. Signature (only if sent on paper): ______.
Version of 14 August 2026.